Van Nuys Auto Repair & Service Center

My visit to Auto Aid is one of the best experiences I have had at an auto repair shop. I was treated as a knowledgeable intelligent woman and felt I received very honest responses and guidance. I was completely pleased with the work done on my car.

They got me in & out very fast. Too fast as I got stuck in going to work traffic before 9 a.m. Harvey G.

AutoAid....what can I say? Jack, David and Per are always professional, courteous and mindful of my budget. I have been using AutoAid for many years and am grateful to AAA that I found them.They are the best.

Per is a great guy that spent a great deal of time looking for parts and getting the best estimate possible. The vehicle *hyundai* was fixed faster than expected and they washed the outside of it as well. Something not so many car places do these days. Will be back to them next time I need service.

I had a great experience at AutoAid. I did not feel talked down to and I was heard when I had concerns. The work was done as promised and in a timely manner and every person I spoke to was pleasant.

When I had my oil changed they informed me of some things that I probably needed to get taken care of. They were not pushy, just very straight forward and honest about what I needed and any potential problems. I later scheduled an appointment to get a few of those items completed. The job they did an outstanding job. The job was done when they said it would be and at the cost quoted. I will use them for my repairs in the future.

Everything was perfect, as usual!!!!! All work was completed in a timely manner and done to my complete satisfaction. I trust Auto Aid completely with my "high maintenance" truck. I would not trust it to anyone else.

AutoAid was recommended to me by a friend who had taken his car there. The minute I pulled my car into the garage, I was greeted by David who was really friendly and invited me in to the office so I could tell him what was going on with my car. I waited while they checked my car over which took less than a half an hour and they came back with a laundry list of work that needed to be done. This didn't surprise me in the least as my car has about 177,000 miles on it and it has been several years since I have had any major work done to it. Per took over to give me the estimate on what the repairs would cost me in parts and labor. When I mentioned that I am on a tight budget, he told me he would only look into the parts and repairs that could not wait. We made an appointment for me to come back a few days later when the parts would all be in. Again, I was greeted warmly by David and I was given a ride home by one of the other very friendly employees. The car was done as promised by the end of the day and I was picked up by David's Father, Jack. This really is a family business. They also pride themselves on being a female friendly auto repair shop. This could not be more true. I never felt talked down to and I never felt like they were trying to sell me something I didn't need. I have to say that, even though it was an expensive trip, it could not have been any more pleasant than the experience I had with AutoAid. I highly recommend them for any service or repair you need done.

Excellent Service! Quick turnaround, great communication, honest. Would definetely recommend.

As a single mom I dread auto mechanic 'stuff' and being taken advantage of... I didn't feel taken advantage of here and there were 4 other single women getting their cars repaired on the day I was there.My first time here a week ago and I was welcomed with the friendliest greeting, could be considered a Disneyland Hello! The staff, from the front desk to the garage, was extremely courteous and knowledgeable. The waiting room was clean and organized - they had a variety of magazines that were current and arranged by date. There is a cozy kid area that my son enjoyed and the kid chairs are pretty comfy that I didn't mind sitting on them while reading him a book. A big flat screen TV for further entertainment. The bathroom was sparkling clean and fresh. Coffee and filtered water was available. And this was just the waiting area.The service to my vehicle, an oil change, was taken care of professionally and timely, and they went beyond the duty by helping with a bulb that needed replacement. When my car was finished I was given a complete report of what was done, what was further needed (nothing!) and my bill which was at a great discount. I definitely recommend this place! Thank you AutoAid and Rescue!