Fair, honest, reasonable, friendly, clean and knowledgeable are some of the words I would use to describe AutoAid. Used them for the first time for an oil change on my Rx400H. Unlike the dealer's service dept., they didn't find other things to fix which would pad the bill into the hundreds of dollars. (Happened EVERY time I used Keyes Lexus service).I'll be back as a regular customer from now on.