Posted on 7/11/2019
By Jack Bulko, AutoAid The other day I was speaking with another repair shop owner. He was complaining about Yelp! and similar online review sites, saying that positive auto repair reviews are few and far between. I told him that it depends a great deal on the shop’s capabilities, the mechanic’s knowledge and the level of customer care. Then I asked him: What is your customer service like? What, if any, perks do you offer your customers? Do you offer discounts/coupons? Do you make yourself available to answer existing or potential clients’ questions? When he asked why I was inquiring, I said: “All these things add value to the customer’s experience.” Our Customers Love AutoAid! Our crew at AutoAid gets excited every time there is a notice of a new review. We rarely receive a negative pos ... read more