Van Nuys Auto Repair & Service Center

These guys truly know how to run a business. They do whatever it takes to put a smile on their customer's face! I am very pleased with my most recent visit to Auto Aid.

Found this one as I was searching for another car repair shop through Yelp, and the reviews looked pretty stellar and real. I moved down here ten years ago from Seattle and I've never found one car repair shop that I liked. From one chain not fixing the right stuff to another chain with employees disagreeing whether or not I needed a new air filter and then telling me that my wiper fluid mechanism was busted before I left and it worked just fine. Went to one place when I first moved here on Highland with a coupon for an oil change, and they poked a hole in my radiator and brought me in to see how it was leaking like Niagra falls. Didn't report them because I thought the Russian mofia might come nockin.So anyway it got me to thinking that the mom and pop shops might be better because these chains have constant pressure to perform year in and year out, therefore pushing you into stuff you might or might not need.So anyhow, I schedule an appointment, because my steering wheel has been shaking lately on the freeway. I go in there around 8am and park on the side to make sure my first impressions are good before I let some stranger start messing with my ride. Shop looked clean just like the website and then a gentleman comes around the corner to greet me, the owner's son David. HIs demeanor was warm and welcoming. Got a good vibe from this guy ride at the get go; and no shady vibe at all.Said that it would be around and hour and half before they could test in on the highway which makes perfect sense. David asked me if I needed a ride. Woh, this was like Enterprise, I was pleasantly surprised since this was going to be about 4 hours.If I wouldn't have stayed though they had some type of mechanic tv on and about 25 magazines to pass the time. I also liked how the way it's set up that you can easily see you car from the office or just outside of it, in case your a nervous nelly like myself. Grabbed a cup of their coffee and for office coffee it wasn't bad. (best office coffee at the Hyandai dealer on Van Nuys, white chocolate and stuff, I know cuz the wife bought a car there)So got a ride, and got a call a short time later, that they needed the key for my gas cap, because I was low on gas; luckily I had an extra one in the car. Think they might of put in some gass and not even charged me. Brownie points.Anyhoo, get a call about how my tires were overinflated and needed balancing, needed new air filter, and a couple of brake lights. New that it was about time for the air filter, not sure about the break lights, but I'll give them the benefit of the doubt on that one.David picks me up later in the day, (good conversationalist by the way), and my car is ready to go.Printed out the first time customer coupon that saved me $25.00. Gave me no beef about the coupon, not even a sigh. The rest of the staff seemed pretty upbeat so I assume the staff is treated well.To make a short story long, I walked out of there spending less than I thought which is the opposite of my experience at most auto repair facilities. The website underpromised, and they overdelivered. Don't believe check out their trophies from AAA with 100% customer satisfaction in 2010. Pretty impressive.Maybe they'll get me next time, but I don't think so. For the city voted "most rude" these guys were nothing but class and honesty.WOW.

Jack, David and the team at AutoAid are the BEST when it comes to auto mechanics. I was referred to them by others who had used them. We needed to get my husband's car serviced as all the electronics on the passenger's side were not working. It had happened once before back East. Jack's team were able to find the electrical problem and fix it. They then serviced my car for its 35000 mile check up and oil change. then my son's car had some major noise issues, we took the car to Jack and his team went to work and got the issues resolved.We found Jack and David to be very honest, knowledgeable, and respectful. They kept us informed about what they found that needed work. When I asked for some things to be done to my car, they wrote it down and later called me to tell what on my request list did not need to be done! WOW never have I had a mechanic tell me that something doesn't need to be done! After working with them I can see why they are certified female friendly, and why they have their AAA rating. If you are looking for a mechanic to give you an honest assessment with your car's troubles and good pricing then you need to call AutoAid.

If you are looking for a trustworthy mechanic that isn't going to try and swindle you for all your worth, you MUST visit AutoAid and speak with Jack and David. They are amazingly knowledgeable, respectful, and would never perform work that wasn't absolutely needed. Unlike many automotive repair places I've been to, I immediately felt safe in trusting this company to provide the highest service of work. Thanks AutoAid for revamping my trust in mechanics! :)

wow. . once again Jack and the staff at Auto Aid have completely impressed me . I own a 2003 540i and had what seemed like a major problem. Dropped the car off, got a call a couple hours later tellimg me its just a small thing. I was expecting a few thousand dollar transmisson repair and instead spent less than $100 . Honest, trustworthy all the way. Go see these guys for all rpairs and scheduled maintenance.i

Wonderful service. Honestly, I can't say enough good things.They are cheap (well, reasonably priced) and offer discounts. First time customers come into the office with always friendly and professional attitudes from everyone who works there, and their very own "care Kit" that includes little goodies for the road.A tiny thing for a business to do, but what a difference it makes.Be sure to meantion yelp and a first time customer, and they knock $25 off service.And if you are a AAA member they knock 10% off.The experience and being an AAA approved speaks for itself, so you can feel confident in leaving your car there to get fixed correctly and quickly.If you're in the valley, and want to go some where where they will not oversell or fix the wrong issue with your car, visit Auto-aid.

David and Jack run a tight ship at this place. I am an auto broker and dealer and I have them complete safety inspections on cars that I want to retail to my clients as well as complete any necessary repairs. They are timely and honest. Recently I had a Saab that needed repairs for a customer of mine, they are not Saab specialist, but they gave me an estimate and told me their thoughts. After wasting money with a Saab specialist to get a second opinion, I realized that they Auto Aid was spot on with what the car needed. They completed the work and kept me informed of the status the entire time. I strongly recommend them for your next service or maintenance.

I agree with all of the reviewer who have used Steve's Jaguar service. They are honest and good at what they do. They were able to diagnose my A/C problem and fix it right the first time. They have a Jaguar dealer's diagnostic equipment which greatly helps in their line of work. They also give you a through explanation of what work they did and the diagnostic flow chart they used. By the way they also have great mechanics one of whom is probably from England!

We have trusted Jack for years with our cars and wouldn't ever think of going anywhere else in Los Angeles. David is a wonderful addition to this trustworthy, reliable and professional team. I tell everyone new to the city about Jack, Dave and the gang at AutoAid and couldn't be happier with them as professionals and friends.

I am a very satisfied customer.David was a big help in answering the many questions I had about my car. Jack, David's dad, and Shannon the receptionist, are also really pleasant to deal with.I got an oil change, new air filter and new windshield wipers at a great price because they have new customer coupons that can be found on their website.They didn't give me any bs about this or that needing to be changed, they were straightforward, honest people. Every customer who walked in was addressed by first name and you could tell this business is highly respected by their many loyal customers.That's what I love about family owned and operated businesses, there's more personal interaction and you feel taken care of. You have to give these guys a try. I definitely drove away feeling great. They also give you a mini first aid kit for your car :)David and Jack can rest assured that I will recommend them to everyone I know. Thanks so much for the great experience!